Sign In to PIX for macOS

If you do not remember your password, select Forgot your Password?  Above the Password field.

You will be prompted for the email associated with your PIX account. PIX will email you to answer your security questions, and reset your password. 

If you have set up your security questions and can answer them correctly, you will be able to reset your password without PIX assistance. However, if you have not set up your security questions, or if you do not remember the answers, you will need to contact PIX to help reset your password.

Please note: We do not recommend using an automated password generator to set up your password for PIX as auto generators often exceed the character limit or include non-supported characters.

Depending on your account settings, you may also be required to enter a 2FA (Access) code after entering your username and password and clicking Sign In.

Depending on your project's settings, you may also be able to choose to use a 2FA grace period which will be displayed as a check box under the Access Code field.

Click here for more information about setting up your  2 Factor Authentication for PIX.

Open the authentication app you have previously installed and linked to your PIX account.

The app will display an authentication code. That code will remain valid for 30 seconds, after which the app will generate a new code that will remain valid for another 30-second interval, and so on.

Enter the code displayed in the app in the 2-Factor Authentication Code field on the PIX Sign In page.

Click Login.

If you see an Invalid 2FA token message, repeat the steps above but use the newly generated authentication code from the app.

IMPORTANT!!  - Your device containing your 2FA authentication app and your device you are using to access PIX must be displaying the same time and have the same timezone settings in order for the correct code to be displayed. 

If you cannot locate your code, please reach out to PIX  Support.  We will need to clear your 2FA, and you will need to set up 2FA again for your account.

2FA needs to be cleared if:

• You get a new device and have lost access to the 6-digit code on your authentication application.
• Your device is restored.
• The authentication application is deleted from your device.