Setting up 2-factor Authentication on your iOS Device

If you are using an iOS device (iPhone or iPad) and don’t have access to a computer,  you will need to: 

1. Download the PIX for iOS application from the App Store. If you are manually searching, search  for PIX SYSTEM
2. Download a third-party application to your mobile device which you will link to your PIX account.  Google Authenticator is a commonly used and PIX recommended 2FA app. Google Authenticator can also be found in the App Store.

Once the two applications are downloaded:

• Open PIX and enter your username and password or click the Start button in your welcome email to create a password.

• You will be prompted to Link your PIX account after you have entered the correct username and password. Press Continue

• Switch back to PIX and you should see that code copied into the 2FA field. If it is not already there, go back to your authentication app, tap, and paste it.

• Hit Finish 2FA Setup.

Your app and PIX account will then be linked. You will receive an email alerting you that a new authentication device has been connected to your PIX account.

If you see an Invalid 2FA token message, make sure that you are entering the newest code generated for PIX, and not an expired code.

The code generated by the authentication app is only valid for 30 seconds, so be sure you are copying and pasting the code within that time frame. 

IMPORTANT!!  - Your device containing your 2FA authentication app and your device you are using to access PIX must be displaying the same time and have the same timezone settings in order for the correct code to be displayed.