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    Gatekeepers

    Your project is managed by Project Gatekeepers. Gatekeepers have the authority to request and approve:

    • New users
    • User credential adjustments (such as changes in name, username, and email)
    • Project permissions and user privilege adjustments
    • The resending of a welcome email or password reset emails for other users
      • Individual user requests for their own password reset, 2-factor authentication reset, or new welcome emails do not need gatekeeper approval.

    Any requests pertaining to your PIX project or its users must be approved in writing (via email) by a project Gatekeeper in order to be actioned by PIX.

    *Please make sure support@pixsystem.com is copied on all requests. This will ensure the fastest turnaround on requests.

    Types of Gatekeepers

    The types of requests that some gatekeepers can approve may vary. 

    For example, on a project where there are both Studio and Production side gatekeepers, the production-specific gatekeepers might not be able to approve something like granting download access.

    Gatekeepers are determined at the setup stage of a project but additional gatekeepers can also be added or removed during the course of the production. 

    Types of Gatekeepers

    The types of requests that some gatekeepers can approve may vary. 

    For example, on a project where there are both Studio and Production side gatekeepers, the production-specific gatekeepers might not be able to approve something like granting download access.

    Gatekeepers are determined at the setup stage of a project but additional gatekeepers can also be added or removed during the course of the production. 

    Who are my project's Gatekeepers?

    If you are not sure who your project's Gatekeepers are - just contact PIX Support, and we can provide you with the Gatekeeper contact info for your project!

    Who are my project's Gatekeepers?

    If you are not sure who your project's Gatekeepers are - just contact PIX Support, and we can provide you with the Gatekeeper contact info for your project!































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    Our support team is available to answer any questions 24 hours a day, 7 days a week.

    PIX Support Email: support@pixsystem.com
    PIX US Support: +1 415 357 9720
    PIX UK Support: +44 20 3695 4945
    PIX HU Support: +36 1 700 9445
    PIX NZ Support: +64 4 831 9128
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