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Camera-to-Cloud

We’ve partnered with Teradek to provide a Proxies-to-PIX (or Camera-to-Cloud) workflow that will allow you to automatically upload clips to PIX from the camera on set. 

Overview

This integration with Teradek is a Proxy-to-PIX feature that takes the 1080p camera monitoring feed to create an H.264 file which is then pushed directly to PIX. This will be done via the Teradek Serv4K device.

The Serv4K is a hardware device made by Teradek that can record the camera proxies locally and then push those files to PIX for secure review.

Overview

This integration with Teradek is a Proxy-to-PIX feature that takes the 1080p camera monitoring feed to create an H.264 file which is then pushed directly to PIX. This will be done via the Teradek Serv4K device.

The Serv4K is a hardware device made by Teradek that can record the camera proxies locally and then push those files to PIX for secure review.

Connecting Teradek to PIX

When you first get a Teradek Serv4K, you will need to configure the device prior to uploading to PIX. In order to configure the device, it will require a PIX account with view and upload access to a folder. 

You will be able to use the PIX Device Manager as the interface to configure the Teradek hardware to PIX.

Connecting Teradek to PIX

When you first get a Teradek Serv4K, you will need to configure the device prior to uploading to PIX. In order to configure the device, it will require a PIX account with view and upload access to a folder. 

You will be able to use the PIX Device Manager as the interface to configure the Teradek hardware to PIX.

Power up and Link your device

1. Power on the Teradek Serv4K

2. Connect your computer to the Teradek Serv4K in one of the three following ways:

    • Access Point Mode (for connecting directly to Serv 4K using WiFi) - Via the front display, find the Serv4K access point, then on your computer connect to that network and go to the default IP address 172.16.1.1 in your web browser.
    • Client Mode (for normal Wi-Fi operating and connecting to your local router) - Via the front display,  navigate to the Network settings, select WiFi/Wireless, then switch to Client Mode. From here, tap the WiFi scan or Saved Networks tab to connect to an available network, then enter the password. Once connected, the display will list the network Serv4K is connected to.
    • Via Ethernet - Connect the Serv4K’s Ethernet port to an Ethernet switch or router. From there, press the Menu button to navigate to the Ethernet screen and confirm the front panel status reads “Ethernet: Connected” along with the IP address. Then, enter the IP address in your web browser’s navigation bar to access the web UI.

Power up and Link your device

1. Power on the Teradek Serv4K

2. Connect your computer to the Teradek Serv4K in one of the three following ways:

    • Access Point Mode (for connecting directly to Serv 4K using WiFi) - Via the front display, find the Serv4K access point, then on your computer connect to that network and go to the default IP address 172.16.1.1 in your web browser.
    • Client Mode (for normal Wi-Fi operating and connecting to your local router) - Via the front display,  navigate to the Network settings, select WiFi/Wireless, then switch to Client Mode. From here, tap the WiFi scan or Saved Networks tab to connect to an available network, then enter the password. Once connected, the display will list the network Serv4K is connected to.
    • Via Ethernet - Connect the Serv4K’s Ethernet port to an Ethernet switch or router. From there, press the Menu button to navigate to the Ethernet screen and confirm the front panel status reads “Ethernet: Connected” along with the IP address. Then, enter the IP address in your web browser’s navigation bar to access the web UI.

 

3. Once in the Serv4K’s Web UI, select the “Cloud Services” section. Under the “PIX” section select “Link this Device” - a screen prompt will appear.

4. On the screen prompting you to “Go to this link and follow the instructions”, you’ll see a link; click it.

 

3. Once in the Serv4K’s Web UI, select the “Cloud Services” section. Under the “PIX” section select “Link this Device” - a screen prompt will appear.

4. On the screen prompting you to “Go to this link and follow the instructions”, you’ll see a link; click it.

Authenticate

5. An authentication window will launch in a web browser. Enter your existing PIX login credentials.

6. Once authenticated, you’ll be presented with an 8-digit activation code and prompted to confirm the code. Confirm that the presented 8-digit code matches the 8-digit code on the Teradek Webpage. If it matches, select “Confirm” in the browser.

7. Next, you’ll be prompted with a “Request for Approval”. This is Teradek requesting permission to leverage your PIX credentials for uploads. Select "Allow". 

8. The Serv4K is now authorized as an approved device. Close the page and return to the Teradek Web UI.

Authenticate

5. An authentication window will launch in a web browser. Enter your existing PIX login credentials.

6. Once authenticated, you’ll be presented with an 8-digit activation code and prompted to confirm the code. Confirm that the presented 8-digit code matches the 8-digit code on the Teradek Webpage. If it matches, select “Confirm” in the browser.

7. Next, you’ll be prompted with a “Request for Approval”. This is Teradek requesting permission to leverage your PIX credentials for uploads. Select "Allow". 

8. The Serv4K is now authorized as an approved device. Close the page and return to the Teradek Web UI.

PIX Device Manager

9. From here, select the “PIX Device Manager” button and a new tab will appear in the web browser.

10. Login to PIX Device Manager, and then you’ll see the UUID of the Serv4K, the brand, model, and type of device you’ve just authenticated, the firmware version running on that device, and any hostnames associated with the authenticated Serv4K.

11. Select the link icon under the “Link” column to pair the newly authorized Serv4K to the PIX project and existing PIX folder.

12. Select the appropriate PIX project.
Note: You will only be able to see PIX projects you have access to.

13. Select the folder you want to upload to. Select “Confirm” and the page should refresh.
Note: You will only be able to see folders you have access to; including sub-folders.

14. After successfully linking your Serv4K to a PIX project and folder, that project and folder will appear in PIX Device Manager under the “Project” and “Folder” columns.

15. Your Teradek Serv4K is now configured to upload to PIX. 

To edit the destination project or folder, you can always get back to the PIX Device Manager by clicking on the button in the “Cloud Services” section in the Serv4K’s Web UI. You can also unregister the device from the same menu.

PIX Device Manager

9. From here, select the “PIX Device Manager” button and a new tab will appear in the web browser.

10. Login to PIX Device Manager, and then you’ll see the UUID of the Serv4K, the brand, model, and type of device you’ve just authenticated, the firmware version running on that device, and any hostnames associated with the authenticated Serv4K.

11. Select the link icon under the “Link” column to pair the newly authorized Serv4K to the PIX project and existing PIX folder.

12. Select the appropriate PIX project.
Note: You will only be able to see PIX projects you have access to.

13. Select the folder you want to upload to. Select “Confirm” and the page should refresh.
Note: You will only be able to see folders you have access to; including sub-folders.

14. After successfully linking your Serv4K to a PIX project and folder, that project and folder will appear in PIX Device Manager under the “Project” and “Folder” columns.

15. Your Teradek Serv4K is now configured to upload to PIX. 

To edit the destination project or folder, you can always get back to the PIX Device Manager by clicking on the button in the “Cloud Services” section in the Serv4K’s Web UI. You can also unregister the device from the same menu.

FAQ and Important Notes

IMPORTANT NOTES:

  • After assets are automatically uploaded through the Serv4K they will be viewable on any PIX platform. 
  • You will need to be sure that you have the appropriate SD card size for your production since files are recorded to an SD card that’s inserted in the Serv4K first, and then pushed to PIX via the cloud.
  • A stable internet connection is required to push files to PIX. 

PIX PLATFORMS THAT SUPPORT PLAYBACK OF CAMERA TO CLOUD FILES:

  • PIX 2 for macOS 2.93+
  • PIX 3 for macOS and Windows
  • PIX for Browser - Chrome and Safari
  • PIX for iOS
  • PIX for tvOS

*Please note that because camera-to-cloud files are .mp4s, they will not be playable on the older PIX 2 application - version 2.81


FAQ: 

  1. Are you having issues with the Serv4K not functioning correctly?

    Please reach out to Teradek Support directly at: https://teradek.com/pages/contact-us

  2. Are you having issues with authenticating the device with your PIX account?

    Please reach out to PIX Support at support@pixsystem.com to confirm that your PIX account is active and set up with the necessary permissions for the PIX project. 

  3. Are you having issues not seeing the project or folder?

    Please reach out to PIX Support at support@pixsystem.com to confirm that your PIX account is active and set up with the necessary permissions for the PIX project or folder. 

  4. Are you having issues with files not uploading automatically to PIX?

    Confirm that you have a stable internet connection and ensure that your Serv4K is connected. Slower upload speeds may affect upload time. 

FAQ and Important Notes

IMPORTANT NOTES:

  • After assets are automatically uploaded through the Serv4K they will be viewable on any PIX platform. 
  • You will need to be sure that you have the appropriate SD card size for your production since files are recorded to an SD card that’s inserted in the Serv4K first, and then pushed to PIX via the cloud.
  • A stable internet connection is required to push files to PIX. 

PIX PLATFORMS THAT SUPPORT PLAYBACK OF CAMERA TO CLOUD FILES:

  • PIX 2 for macOS 2.93+
  • PIX 3 for macOS and Windows
  • PIX for Browser - Chrome and Safari
  • PIX for iOS
  • PIX for tvOS

*Please note that because camera-to-cloud files are .mp4s, they will not be playable on the older PIX 2 application - version 2.81


FAQ: 

  1. Are you having issues with the Serv4K not functioning correctly?

    Please reach out to Teradek Support directly at: https://teradek.com/pages/contact-us

  2. Are you having issues with authenticating the device with your PIX account?

    Please reach out to PIX Support at support@pixsystem.com to confirm that your PIX account is active and set up with the necessary permissions for the PIX project. 

  3. Are you having issues not seeing the project or folder?

    Please reach out to PIX Support at support@pixsystem.com to confirm that your PIX account is active and set up with the necessary permissions for the PIX project or folder. 

  4. Are you having issues with files not uploading automatically to PIX?

    Confirm that you have a stable internet connection and ensure that your Serv4K is connected. Slower upload speeds may affect upload time. 





















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Our support team is available to answer any questions:

Support hours: Sunday 7.00am - Friday 11.00pm | Saturday 7.00am - 9.00pm (all times PST)

PIX Support Email: support@pixsystem.com
PIX US Support: +1 415 357 9720
PIX UK Support: +44 20 3695 4945
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